Contact Us

Contact Name/DescriptionURL/Email/Phone/Fax

AIM Specialty Health® (AIM) OptiNet®

Obtain or confirm a patient’s Radiology Quality Initiative (RQI) number   




Register with Availity to verify eligibility and benefits, submit benefit preauthorization requests, obtain claim status, view provider claim summaries and more 
Client Services: 800-AVAILITY (282-4548)


Behavioral Health Unit

FEP: 800-779-4602

Fax: 877-361-7656

PO Box 660240
Dallas, TX 75266-0240

BlueCard® Hotline

Call for out-of-state member eligibility and benefits

800-676-BLUE (2583)

Electronic Commerce Services

Review information about Electronic Data Interchange (EDI) transactions, such as electronic claim submission


eviCore healthcare (eviCore)

Obtain benefit preauthorization for certain care categories 


Federal Employee Program® (FEP®)

Verify eligibility and benefits and/or check claim status for FEP members


Fraud Hotline

Report concerns to the BCBSIL Special Investigations Department (SID)

Fraud website 


Government Provider Network Services Hotlines

Blue Cross Community Health PlansSM (BCCHPSM)

Blue Cross Community MMAI (Medicare-Medicaid Plan)SM

Blue Cross Medicare AdvantageSM (HMO and PPO)

BCCHP: (p) 877-860-2837 (f) 855-297-7280

MMAI: (p) 877-723-7702 (f) 855-674-9193

Medicare Advantage: (p) 877-774-8592 (f) 855-674-9192

Provider Network Consultants (PNCs)

Our PNCs can offer information on how to use online tools, BCBSIL products and initiatives, provider education opportunities and personalized office visits.

View Provider Network Consultant Assignments

Provider Customer Service

If you do not have online access, use our automated phone system for eligibility and benefits and other self-service requests


Monday - Friday 8 a.m. - 11:30 p.m. (CT),

Saturday 6 a.m. - 3:30 p.m. (CT),

Sunday - Closed

Provider Learning Opportunities

Complimentary training for PPO providers, billing services, clinical and administrative staff who are new or already participating in the BCBSIL network

To register, visit the Webinars and Workshops page.

Provider Services Roster

Request a roster for your practice

Email Tax Identification Number to


AIM Specialty Health (AIM) is an operating subsidiary of Anthem and an independent third party vendor that is solely responsible for its products and services. Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding any products or services provided by third party vendors. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly. 

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. 

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association